Lovelab Frequently Asked Questions

We have provided numerous direct links in this FAQ. Please make sure you are logged on with your username and password in order for the links to work properly.

I. MAKING CHANGES TO MY ACCOUNT OR MY PROFILE AD.

How do I change my username?

To change your username, click on "My Account" on the top navigation bar. Under "My Settings," click on "Edit My Account Info." Or go here.

How do I change my password?

To change your password, click on "My Account" on the top navigation bar. Under "My Settings," click on "Edit My Account Info." Or go here.

How do I change my email address?

To change your email address, click on "My Account" on the top navigation bar. Under "My Settings," click on "Edit My Account Info." Or go here.

How do I edit my profile ad?

To edit your profile ad, click on "My Account" on the top navigation bar. Under "My Settings," click on "Edit My Profile Ad." Or go here.

You will then see your profile ad with edit links to each of your answers. Click on the edit links of the parts of your profile that you want to edit.

If I skipped questions the first time through, can I go back and answer them later?

Yes. To go back and answer questions that you skipped, click on "My Account" on the top navigation bar. Under "My Settings," click on "Edit My Profile Ad." Or go here.

You will then see your profile ad. If you scroll down your profile ad, you will see a banner that says "Answer the Questions You Haven't Done Yet." Below that banner are links to the questions that you skipped.

Can I add photos, delete photos and change the order of my photos?

Yes. Click on "My Account" on the top navigation bar. Under "My Settings," click on "Add/Edit My Photos." Or go here.

On that page, you can upload up to five photos. You can also change the order of presentation of your photos.

How do I "hide" my ad?

If you would like your ad to be hidden so that nobody can see it, click on "My Account" on the top navigation bar. Under "My Settings," you will see "Profile Status: Live [edit status]. Click on edit status. Or go here.

How do I cancel my account and ad?

If you want to cancel your account and ad, please understand that once it is cancelled, it cannot be reactivated. Any stamps or paid time remaining will also be cancelled. If you are now in a relationship and don't want others to respond to your ad, we suggest you "hide" your ad. If you wish to completely cancel your account and ad, click on "Contact" at the very bottom of any page. Or go here.

In the "Your message" box, indicate that you wish to cancel your account and include your password and your first and last name. We will then cancel your account and notify you when it has been cancelled.

II. EMAIL NOTIFICATION.

How does email notification work?

You decide if you wish to receive email notification. You can elect to receive email notification whenever you receive a message (text and voice.) And you can elect to receive email notification of special announcements/events. You will not receive email notification unless you want it. To enable email notification for either messages and/or announcements, click on "My Account" on the top navigation bar. Under "My Settings," click on "Email Notification Settings." Or go here.

III. SYSTEM PROBLEMS.

I thought I paid for a membership but I can't email anyone?

If you pay for a membership online, we immediately send you an external email receipt to the email address on your account. If you did not receive such an email, there is a problem. Most likely, the transaction never went through and your credit card was not charged.

The problem is usually because you have your browser set not to allow for cookies. We use cookies to track you throughout the site. For example, once you have logged on, you will see your username in the top-right sign-up window. If you then click on browse to look at some ads, look again to that sign-up window. If you don't see your username, that means that we were unable to track you.

Here are the steps to enable cookies if you are using Internet Explorer as your browser. Click on "tools" and scroll down and select "internet options." Click on the "privacy" tab and, depending on your operating system, you should be able to adjust your settings to allow cookies.

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